IT Help Desk

[vc_row][vc_column][vc_custom_heading text=”Welcome to the GRCSU IT Department” font_container=”tag:h2|font_size:24px|text_align:left” use_theme_fonts=”yes”][vc_column_text]

Please check out our new page that hosts a lot of general resources in terms of many common issues regarding remote learning: IT Resources

To Create a HelpDesk Ticket with an Email, send your request to ticket@grcsu.org

This ticket system is open to students, parents, families, and staff members so that we can accommodate your needs accordingly. Please see the first link below. Any other questions, please email: ticket@grcsu.org.

We understand that this is a time in our lives that may require many questions, adjustments, concerns, etc., in which we may not be aware. Please reach out with anything you may require.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_custom_heading text=”Quick Links” font_container=”tag:h2|font_size:16px|text_align:center” use_theme_fonts=”yes”][vc_column_text]MoJo Help Desk Ticketing System

Our Google Apps

Staff Infinite Campus

JumpRope 

Coronavirus Updates

Security & Privacy Information[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”7747″ img_size=”768×291″ alignment=”center”][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”IT Tech Team” font_container=”tag:h2|font_size:24px|text_align:left” use_theme_fonts=”yes”][/vc_column][vc_column width=”1/2″][vc_column_text]

Gregory Connors – Chief Technology Officer

Email: gregory.connors@grcsu.org

Phone: 802-775-4342 x 2110

Milton Gardner – IT System Administrator

Email: milton.gardner@grcsu.org

Phone: 802-775-4342 x 2111

Vinnie Covino – IT Technician

Email: vinnie.covino@grcsu.org

Phone: 802-775-4342 x 2111[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]

Neil Daub – IT Technician

Email: neil.daub@grcsu.org

Phone: 802-775-4342 x 2111

Bill Jalbert – IT Technician

Email: william.jalbert@grcsu.org

Phone: 802-775-4342 x 2111

Shannon Moriarity – Website Developer

Email: shannon.moriarity@grcsu.org

Phone: 802-775-4342 x 2111[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”80px”][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:24px|text_align:center” use_theme_fonts=”yes”][vc_column_text]Below you may find information regarding your issue. Please look below for a solution before submitting a ticket or reaching out to us. Of course, if you cannot find what you are looking for, please contact us.[/vc_column_text][vc_column_text]

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”80px”][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Other Information” font_container=”tag:h2|font_size:24px|text_align:center” use_theme_fonts=”yes”][vc_column_text]Periodically, we receive information that may not be covered under Frequently Asked Questions. These announcements will be posted below.[/vc_column_text][vc_separator][vc_column_text]The ENA SmartVoice Portal v2.0 was released three months ago. With the growing concern regarding the spread of the coronavirus and how it may impact school operations, it has been recognized that additional time may be needed to introduce the new portal. Therefore, ENA has extended the availability of the v1.0 portal to June 30, 2020. At that time, the deadline will be reassessed based on the impacts of the coronavirus. If you have any questions, please contact ENA CTAC by phone (888-612-2880) or email (support@ena.com). As always, you can contact IT for any other help you may have.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”80px”][/vc_column][/vc_row]