Home » IT Help Desk (old)

IT Help Desk (old)


Welcome to the GRCSU IT Department

Below includes information on how to contact us, either directly or through the ticketing system, which is used for anything tech related, that is not answered in the FAQ section below.

This page is still in development as of August 6th, 2019, therefore any questions you may have please feel free to reach out to the GRCSU IT Team.

GRCSU Tech Team

Gregory Connors – Chief Technology Officer

Email: gregory.connors@grcsu.org

Phone: 802-775-4342 x 2110

Milton Gardner – IT System Administrator

Email: milton.gardner@grcsu.org

Phone: 802-775-4342 x 2111

Vinnie Covino – IT Technician

Email: vinnie.covino@grcsu.org

Phone: 802-775-4342 x 2111

Neil Daub – IT Technician

Email: neil.daub@grcsu.org

Phone: 802-775-4342 x 2111

Bill Jalbert – IT Technician

Email: william.jalbert@grcsu.org

Phone: 802-775-4342 x 2111

Shannon Moriarity – Website Developer

Email: shannon.moriarity@grcsu.org

Phone: 802-775-4342 x 2111

Ticketing System

GRCSU Mojo HelpDesk

Frequently Asked Questions

Are you having issues setting up your phone? Please visit these links prior to contacting us:

ENA SmartVoice Polycom VVX 500 and 600 Series

ENA SmartVoide Polycom VVX 400 Series

How do I update my Chromebook?

Are you having issues with updating and managing your Chromebook, or your students’ Chromebooks? Click here for a Chromebook Simulator that will walk you through these issues.


I’m not sure how to use Google Calendar.

Google Calendar is vital to making sure meetings, appointments, and other events are scheduled.

Click here for a YouTube tutorial to learn how to use Calendar.

Click here to learn how to use Calendar right from Google’s instructions and tips.


I’m not sure how to use the new Google Suite.

Please click here to learn more about Google.

Please note: We are working on potentially developing a Google Suite workshop to go over how to use Gmail, Calendar, Forms, and creating your own Google Site.


I need help updating content on the website, is that something I can do?

Please reach out to Shannon Moriarity in regards to updates to the website until the sites are redesigned. We are also developing workshops for staff to learn how to update the sites themselves. A goal for the new websites is for them to be more user friendly and easy to update.


I need help creating a Google Site for my class to keep parents and community up-to-date and to learn more about me. How do I do that?

Google is a great resource to begin building your site. Start by looking here. YouTube is also your best friend!

We also have a SlideShow that will be used in Workshops that you may find helpful. You will find it here.[/vc_column_text][/vc_column][/vc_row]